The Salesforce Consultant’s Guide: Tools to Implement or Improve Your Client’s Salesforce Solution

Book Description

Break down the art and science of Salesforce consulting. This book will help you refine your  consulting skills on the Salesforce platform. Author Heather Negley, a seasoned consultant who has completed over 30 Salesforce delivery projects in the past nine years, equips Salesforce professionals with detailed explanations on the stages of a project and the skills you need for each stage. You will learn the type of roles on a project, so that you can plan your career path.

If you need help managing clients, this book teaches you how to effectively work with and advise people. You will go through the following main sections to round out your skills and service offerings:

• The best learning and community resources, including mentoring programs
• Tips on how to get job experience
• The evolution of software development
• Project roles
• The parts of a project
• Consulting skills

The consulting skills section of the book breaks down each skill and explains the parts of the project to which you should apply your skills and real-world examples. Topics include client management, communication, emotional intelligence, critical thinking, and avoiding cognitive biases.

What You Will Learn

• Identify patterns in your projects through archetype identification
• Watch out for specific risks common to project types
• Choose the best consulting tool from your toolbox, depending on the problem that you encounter

Who This Book Is For

People who work as Salesforce administrators for their industry and want to make a move into consulting. It is an excellent choice for someone who is interested in project work and likes to work with people to help them make decisions.

中文：

书名：The Salesforce Consultant’s Guide: Tools to Implement or Improve Your Client’s Salesforce Solution

分析Salesforce咨询的艺术和科学。本书将帮助您在Salesforce平台上提炼您的专业咨询技能。作者Heather Negley是一位经验丰富的顾问，在过去的九年里完成了30多个Salesforce交付项目，他为Salesforce专业人员提供了关于项目各个阶段的详细解释以及每个阶段所需的技能。您将了解项目中的角色类型，以便您可以规划自己的职业道路。

如果你需要帮助管理客户，这本书教你如何有效地与人合作并向他们提供建议。您将通过以下主要部分来完善您的技能和服务：

• 最好的学习和社区资源，包括指导计划
• 获得工作经验的小贴士
• 软件开发的演变
• Project roles
• 项目的各个部分
• Consulting skills

本书的咨询技巧部分对每项技能进行了细分，并解释了项目中您应该将您的技能和真实世界的例子应用到的部分。课程包括客户管理、沟通、情商、批判性思维和避免认知偏差。

你将学到什么

• 通过原型识别识别项目中的模式
• 注意项目类型常见的特定风险
• 根据您遇到的问题，从工具箱中选择最佳咨询工具

这本书是为谁写的

为所在行业担任Salesforce管理员并希望进军咨询行业的人。对于对项目工作感兴趣并喜欢与人合作帮助他们做出决策的人来说，这是一个很好的选择。